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We’re here to help you love your bike. Our Customer Support team is available to assist you with a range of VulcanSync Pro issues and questions.

We are based in the US and will respond to your inquiry as soon as possible. Please allow 1-2 business days for one of our team members to connect with you.

Please note: We are currently experiencing a high volume of enquiries. As a result, response times may be longer than usual. We appreciate your patience and are working hard to assist everyone as quickly as possible. Thank you for your understanding!

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FAQ

How does the VulcanSync Pro Connect to my device?

The VulcanSync Pro connects to your phone via Bluetooth and automatically pairs with your earphones or speakers. Simply pair it once, and it will automatically reconnect each time you turn it on.

What is Your Return Policy?

We offer a 30-day return policy for items in new, unused condition. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that certain conditions and exclusions may apply. You can find more information on our Returns & Refunds page.

How long will it take to get my orders?

We typically process and ship orders within 1-2 business days. Standard shipping times vary depending on your location. You can find more details about our shipping policy on our Shipping & Delivery page.

How To Adjust The VulcanSync Pro Position

This Video Explain how to adjust the VulcanSync Pro Position

Any question?

You can contact us through our contact page! We will be happy to assist you.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h